Beware of using Participatory Design too much

Leverage a “participatory design” approach as they seek to solve the stakeholders’ problems, engaging with them directly instead of making wild guesses. People are at the heart of technological developments like these. Hence, the goal was not to put technology first, but be stakeholder first as a platform. The stakeholders are periodically invited to the office to have long conversations to discuss the app’s features and challenges.

– Dharmesh Ba in https://newsletter.theindianotes.com/p/story-of-namma-yatri-part-1